How long does processing take?
All orders are made specifically for you. Processing usually takes 3-5 business days before it is shipped. Business days are Monday through Friday and do not include weekends or major holidays.
Processing can take longer during peak seasons like holidays and viral content. If your oder is time-sensitive, we recommend ordering early.
Business days?
Monday through Friday. Weekends and major holidays are not included in shipping or processing estimates.
Need your gear by a certain date?
We recommend ordering early. If you’re unsure, we will help guide you.
Can you ship to a different address than mine for someone else?
Yes. Enter their shipping address at checkout, and it will arrive there.
Can I combine multiple orders placed differently?
Orders placed separately cannot always be combined once submitted. If you place two orders in succession, reach out, and we will do our best to help before production begins.
When will my order ship?
Production begins the next business day after your order is placed.
Most Items take 3-5 business days to produce, holiday items may take an extra 1-2 days. Processing may temporarily increase during peak seasons, viral drops, and holiday seasons.
Can I cancel or change my order?
You have 24 hours to request changes.
After production begins, orders cannot be changed or canceled.
Placed Multiple orders by mistake?
Contact us as soon as possible and we will review your order before production begins.
Why are items shipping separately?
Different products may ship from different production sites to ensure the best quality and fulfillment speed for each item type. You may receive multiple packages arring on different days. This is normal and your full order is on its way.
How long does shipping take?
United States: typically 2-5 business days after processing.
Do you offer expedited shipping?
Expedited shipping may be available at checkout. This speeds up delivery time but does not reduce processing time.
Do you guarantee delivery dates?
No. Carriers may experience delays outside of our control. If your order is time-sensitive, order early.
Do you offer refunds on shipping delays?
No. Shipping delays are caused by carriers and are not eligible for refunds. We will help guide you and check your order when needed.
Holiday Orders
Carrier volume increases significantly during peak seasons and holidays, which can cause delays beyond our control.
We recommend ordering early if your order is time-sensitive.
Who handles delivery after shipping?
Once your order ships, it is handled by the carrier. We will help guide you, but delivery is managed by the shipping provider.
Why does my tracking say "USPS Awaiting Item"?
This status means USPS has received the shipment information but has not yet scanned the package at a facility. This is common with bulk shipments, where carrier scan updates can be delayed by 24 to 72 hours after the label is created.
Your order has shipped. The tracking status will update once USPS processes it at their facility. If it has not updated after 5 business days, reach out, and we will check on it.
Tracking is not updating
Some shipments may not update regularly. Tracking can skip scans, update late, or only show movement near delivery. This is a carrier behavior and does not mean your order is lost.
Your order is still moving. Reach out if you want us to check on it.
Order marked as delivered but not received.
Check your mailbox, porch, neighbors, and building mail area. Allow 24 hours after the delivery scan, as carriers occasionally scan packages before completing the final drop.
If it is still missing after 24 hours, contact us and we will guide next steps. Orders marked delivered by the carrier are not guaranteed for replacement or refund, but we will always do our best to help.
Package lost in transit
If your package is confirmed lost in transit by the carrier and has not been marked as delivered, we will replace it.
Reach out with your order number, and we will get a 100% free replacement sent out once it is verified by the carrier. We got this.
What is your return policy?
Because nearly everything is made to order just for you, our products are final sale. This includes apparel, stickers, paper goods, and holiday items.
Final sale does not mean you are stuck with a problem, if your order arrives damaged, defective, or incorrect, contact us within 7 dayas of delivery and we will make it right.
What if my item arrives damaged or incorrect?
We will make it right. No hoops, no arguing. Don’t feel bad about it.
Contact us within 7 days of delivery with your order number and clear photo of hte issues. We will send you a 100% free replacement once verified. That is our promise.
How are refunds issued?
Approved refunds are issued back to the original payment method.
What if a package is refused or returned?
Refused or undeliverable packages that are returned to us may be reshipped at your request. Additional shipping fees will apply and the original shipping cost is non-refundable.
What if I entered the wrong address?
Contact us immediately. We can update your address only before production or shipment begins.
If your order has already shipped, we are unable to reroute it. Punk Skunk Ballerina is not responsible for lost or misdelivered packages resulting from an incorrect address entered at checkout. Please double-check your shipping details before placing your order.
What if my package is returned to sender?
We can resend your order once it is returned to us. Additional shipping fees will apply. Original shipping costs are non-refundable.